My interactions with the sale representative, Luke, was memorable. Luke is compassion towards his clients and ensured that he met his clients objectives/specifications regarding auto requirements. Initially, I wasn’t going into TerraMota to purchase a different vehicle, rather than just looking at different options. Luke was able to help me with all my questions regarding different types and models of each vehicles. After test driving a few different vehicles, Luke asked me if I was interested in any of the options. I would rate TerraMota a 5 for the friendly, knowledgeable, and compassionate with customers. I would definitely come back!
It was rocky but they made up by apparently giving me a repair discount. All of the men were very nice with personal service but I just didn’t appreciate how it took 5.5 hours (I paid for) to do a water pump instead of the usual 2-3, didn’t really end up being too much of a discount really being the standard price, they only adjusted the hours without notifying me ahead of time. There were no exact prices given, only the word “discount”.
My experience at Terramota Auto has been amazing! Luke was my sales rep and he was awesome! I came in a few months ago looking for a car but I didn't planning to make any purchases. But Luke was very friendly and he made me feel very comfortable even I wasn't planning to purchase one right away. He showed me the cars at the store that were great value and explained me the pros and cons with each one. I will definitely come back if I decide to buy a car!
Awesome group of people. Good reliable cars. Great customer service. I believe there is a 3-day return policy with no questions ask which is awesome for anyone who wants to own a car knowing that they’ll buy with confident.
TerraMota is a top notch auto group. They always put their customer first. They are professional and honest and that's what I appreciate about them. I was skeptical on buying a used a car but after speaking to them and going over my concerns, I had nothing to worry about. I highly recommend TerraMota.